Nurse Navigation Communications Center Manager
More Information about this Job:
Our mission of providing care to the world at a moment's notice is at the heart of everything we do.
We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARYThe Call Center Manager is responsible of the overall daily management of the 24-hour call center.
They are responsible to ensure customer satisfaction and for daily performance of call center.
They also enforce all company and departmental rules per written company policies.
ESSENTIAL FUNCTIONS/DUTIES Responsible for all aspects of staffing, scheduling, and training for Call Center staff to ensure adequate staffing to meet customer demand and comply with contractual performance standards Administrative duties to include call evaluations, timecard reports, other various reports, client statistics, and monthly customer invoice processing Research and resolve customer complaints and issues Maintain and update new and existing client protocols, board cards, on/call information, special instructions and client files Mentor Call Center Supervisors and assist in their leadership and management development Other duties as assignedQUALIFICATIONSEducation Bachelor degree preferred but not required, high school diploma minimum with required experienceExperience One year of Call Center Manager experience or three years Call Center Supervisor experienceKnowledge and Skills Coordinating and managing large groups of employees in a stressful environment while maintaining a high level of client satisfaction Job Description :
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Recommended Skills Administration Call Centers Coordinating Customer Demand Planning Customer Satisfaction Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission of providing care to the world at a moment's notice is at the heart of everything we do.
We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARYThe Call Center Manager is responsible of the overall daily management of the 24-hour call center.
They are responsible to ensure customer satisfaction and for daily performance of call center.
They also enforce all company and departmental rules per written company policies.
ESSENTIAL FUNCTIONS/DUTIES Responsible for all aspects of staffing, scheduling, and training for Call Center staff to ensure adequate staffing to meet customer demand and comply with contractual performance standards Administrative duties to include call evaluations, timecard reports, other various reports, client statistics, and monthly customer invoice processing Research and resolve customer complaints and issues Maintain and update new and existing client protocols, board cards, on/call information, special instructions and client files Mentor Call Center Supervisors and assist in their leadership and management development Other duties as assignedQUALIFICATIONSEducation Bachelor degree preferred but not required, high school diploma minimum with required experienceExperience One year of Call Center Manager experience or three years Call Center Supervisor experienceKnowledge and Skills Coordinating and managing large groups of employees in a stressful environment while maintaining a high level of client satisfaction Job Description :
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Recommended Skills Administration Call Centers Coordinating Customer Demand Planning Customer Satisfaction Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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